Refund policy

Returns

We want you to love your purchase! If you are not completely satisfied, you may request a return within 100 days of placing your order.

To be eligible for a return:

  • Proof of purchase (order confirmation email or receipt) is required.

Some items, such as personal care products or items marked as Final Sale, are not eligible for return due to hygiene reasons.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Original shipping charges are non-refundable.

  • Depending on your payment provider, it may take additional time for the credit to appear on your statement.

Exchanges

If you received a defective or damaged item, we are happy to replace it.
Please contact us within 7 days of delivery at info@purerevival.shop with your order number and photos of the damage.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or defective item sent).

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive your returned item.

Non-Returnable Items

  • Gift cards

  • Downloadable digital products

  • Final sale or clearance items

  • Used personal care products (for hygiene reasons)

How to Start a Return

To initiate a return, please email us at Info@purerevival.shop with:

  • Your order number

  • The item(s) you’d like to return

  • The reason for the return

We’ll send you instructions on how and where to send your package.